Quicken Loans Arena, also known as “The Q“, is a multi-purpose arena in downtown Cleveland, Ohio, United States. The building is the home of the Cleveland Cavaliers of the National Basketball Association (NBA), the Cleveland Monsters of the American Hockey League, and the Cleveland Gladiators of the Arena Football League. It also serves as a secondary arena for Cleveland State Vikings men’s and women’s basketball.
The arena opened in October 1994 as part of the Gateway Sports and Entertainment Complex with adjacent Progressive Field, which opened in April of that year. It is named for the retail mortgage lender Quicken Loans, whose chairman and founder is Dan Gilbert, the majority owner of the Cavaliers, Monsters, and Gladiators. From its opening until August 2005, it was known as Gund Arena, named for former Cavaliers owner Gordon Gund, after he paid for the naming rights. The Q replaced the Richfield Coliseum as the primary entertainment facility for the region and the home of the Cavaliers, and supplanted the Wolstein Center at Cleveland State University, which opened in 1990, as the primary concert and athletic venue in downtown Cleveland.
Quicken Loans Arena seats 20,562 people in its basketball configuration and up to 20,056 for ice hockey, making it the second-largest arena in the NBA by seating capacity. It is a frequent site for concerts and other athletic events such as the men’s and women’s basketball tournaments of the Mid-American Conference (MAC), hosting the men’s tournament since 2000 and the women’s tournament since 2001. It has also been the host venue for the 2007 NCAA Women’s Division I Basketball Final Four, opening and regional semifinal games in the NCAA Division I Men’s Basketball Tournament, and the U.S. Figure Skating Championships in 2000 and 2009. In July 2016, The Q hosted the 2016 Republican National Convention.
The Q was preceded in downtown Cleveland by the Cleveland Arena, a facility built in 1937 with a seating capacity for basketball of approximately 12,000. It was best known as the site of the Moondog Coronation Ball in 1952, widely regarded as the first rock and roll concert. Cleveland Arena was the first home of the Cavaliers in 1970.
The Cleveland Arena was also the home of an earlier professional basketball team, the Cleveland Rebels of the Basketball Association of America, the original Cleveland Barons ice hockey team, and hosted several games of the Cincinnati Royals of the NBA in the 1960s. By 1970, however, Cleveland Arena was outdated and in disrepair. The Cavs played there their first four seasons. It was replaced in 1974 by the 20,273-seat Richfield Coliseum, located in Richfield, between Cleveland and Akron.
During the 1980s, the site of the Central Market, a fruit and vegetable market that dated back to 1856, was selected for construction of a multi-purpose domed stadium for the Cleveland Browns and Cleveland Indians, but the ballot measure to fund it was defeated by voters. The market site was acquired in 1985 and cleared in 1987 in a continued push for new downtown sports facilities by city and business leaders. In 1990, voters approved a sin tax on alcohol and tobacco products in Cuyahoga County to fund the Gateway Sports and Entertainment Complex, which includes the Q and adjacent Progressive Field. Construction began in 1992 with the ballpark opening in April 1994 and the arena in October 1994. The arena opened with a concert by Billy Joel on October 17, 1994. The Cavaliers played their first regular-season game in the arena a few weeks later, a loss to the Houston Rockets, on November 8, 1994.
As part of his purchase of the team and the arena naming rights in 2005, Dan Gilbert, owner of Quicken Loans, funded renovations of the arena, which included installing new wine-colored seats, state-of-the-art scoreboards, video systems, and sound systems, new arena graphics and signage, and upgrades to security, locker rooms, and the suites, all of which were in place for the start of the Cavaliers 2005–2006 season, except for the seats, which were replaced a few sections at a time.
Gilbert purchased the then-inactive Utah Grizzlies franchise of the American Hockey League on May 16, 2006, and announced that it would move to Quicken Loans Arena to replace the departed Cleveland Barons. The team name was announced as the Lake Erie Monsters on January 25, 2007, and began play in the 2007–08 season. The Lake Erie Monsters changed their name to the Cleveland Monsters on August 9, 2016.
The Las Vegas Gladiators of the Arena Football League announced on October 16, 2007, that they would move to Quicken Loans Arena, becoming the Cleveland Gladiators.
In December 2016, the Cavaliers announced plans for renovations to the Q that included an increase in the square footage of the concourses and open areas, along with upgrades throughout the building. The plan, which relied partly on tax money for funding, faced opposition from activist groups including the Cuyahoga County Progressive Caucus and the Greater Cleveland Congregations (GCC). After the groups submitted signatures to force a referendum on the plan, the Cavaliers announced that they were withdrawing from the plan, citing rising costs and delays caused by the prospective referendum. However, in August 2017, after Cuyahoga County made a non-binding commitment to build two mental health crisis centers, the GCC withdrew its petitions. In December 2017, the team stated it was moving forward with the renovations. The project will cost $193 million, after interest, with taxes paying for $100 million of it.
Design and operations
The arena seats 20,562 for basketball, with 2,000 club seats and 88 luxury suites. Seating is divided into three levels, with two main levels of suites and five “platinum suites” on the event level. Around the seating there are two main concourses, one on the ground level to access the 100 level seating and 32 lower suites, and an upper concourse for the top 200 level seating. The lower concourse also includes the ticket office and the two-level main team shop. In between is the club level, which provides access to the 60 upper suites and club seating. Also on the club level is an auxiliary gym, which was used by the Cavaliers as their main practice court until the opening of the Cleveland Clinic Courts practice facility in 2007.
In the hockey and arena football configuration, capacity is 20,056. During most Monsters games, the upper-level seating is closed and covered by a large curtain, reducing capacity to 10,025. In the basketball configuration, when the upper level seating is closed, capacity is listed at 11,751. 60% of the seating is located in the lower two levels.
The main scoreboard at The Q, nicknamed Humongotron, is the second largest scoreboard used in an NBA arena. It was installed in October 2014 after Cavs owner Dan Gilbert had seen a similar scoreboard at the Toyota Center in Houston during the 2013 NBA All-Star Weekend. The scoreboard includes four large high-definition video screens with large sabers on each corner that can extend outward to shoot fire, usually as part of player introductions. The two screens facing the sidelines are 31.5 feet (9.6 m) high and 56.69 feet (17.28 m) wide, while the two screens facing the baselines measure 29.92 feet (9.12 m) high and 33.07 feet (10.08 m) wide.
On the roof of the building is a large LED message board that measures 360 feet (110 m) by 90 feet (27 m), described as the “largest LED roof sign on the planet” by Cavaliers owner Dan Gilbert. The sign was approved by the Cleveland City Planning Commission in March 2016 with the stipulation that only the arena’s name or its naming rights sponsor can be shown. Any other use of the sign needs commission approval. The message board was installed later in 2016 and debuted in May during Game 1 of the Eastern Conference finals.
The arena, along with neighboring Progressive Field and an adjacent parking garage, is owned by the Gateway Economic Development Corporation of Greater Cleveland, an entity made up of members appointed by the governments of the city of Cleveland and Cuyahoga County. Gateway leases the arena to the Cavaliers, who also manage the Cleveland Monsters and the Cleveland Gladiators. Food service is managed by Aramarkand includes items contributed by award-winning chef Michael Symon. Two existing restaurants were renamed in 2009 after Symon’s bar-bistros “Bar Symon” and “The B-Spot”, and some of his signature dishes are available as suite catering offerings.
In March 2017, in partnership with the non-profit organization KultureCity, Quicken Loans Arena officially introduced the availability of accommodations during all events for guests with hypersensitivity needs, such as attendees with autism spectrum disorders. This includes staff training, free “sensory bags” with headphones, a blanket, and other items geared towards attendees with sensory needs, as well as a sensory room and exemptions from re-entry policies if they are overwhelmed by the environment. The arena became the first in the NBA to be certified by KultureCity as being “sensory inclusive”
As home of the Cavaliers, Monsters, and Gladiators, The Q has hosted a number of notable events for each team, including playoff and championship games. Through the 2015–16 season, the Cavs have hosted playoff games in 10 of their 22 seasons at The Q, including games three and four of the 2007 NBA Finals, and games three, four, and six of the 2015 and 2016 Finals. The arena was also the site of the 1997 NBA All-Star Game, which celebrated the 50th anniversary of the founding of the NBA.
The Gladiators have qualified for the Arena Football League playoffs in four of their seven seasons in Cleveland through 2015, and hosted playoff games in 2008, 2011, and 2014. During the 2014 season, the team finished 15–1 overall and advanced to ArenaBowl XXVII, which hosted at Quicken Loans Arena. The game drew 18,410 fans and was held at the same time as a Cleveland Browns home preseason game at FirstEnergy Stadium, and a Cleveland Indians home game at adjacent Progressive Field.
The Monsters made their playoff debut in 2011 and returned to the playoffs in 2016. In the 2016 Calder Cup playoffs, the team advanced to the Calder Cup final and swept the Hershey Bears in four games for their first Calder Cup in franchise history. Games three and four were held at The Q. Game four, held on June 11, was a sell-out and drew 19,665 fans, which set a record for largest crowd to ever see a professional hockey game in the state of Ohio and the second-largest postseason crowd in American Hockey League history.
Quicken Loans Arena has been home to other franchises that have either relocated or folded. When it opened in 1994, in addition to being home of the Cavaliers, it was also the home arena for the Cleveland Lumberjacks of the International Hockey League (IHL). The Lumberjacks played at the arena until 2001 when the team folded along with the IHL. Later that year a new incarnation of the Cleveland Barons, who played in the American Hockey League, began play and were tenants at the arena until 2006 when the team moved to Worcester, Massachusetts.
Two women’s professional teams have also called the arena home. From 1997 to 2003, the Cleveland Rockers, one of the eight charter members of the Women’s National Basketball Association (WNBA), played at The Q. The team folded after the 2003 WNBA seasonbecause the Gunds, who still owned the Cavs at that point, no longer wished to operate the Rockers franchise and a new ownership group could not be obtained. The Cleveland Crush of the Lingerie Football League played at The Q for their 2011–12 and 2012–13 seasons before moving to Toledo, Ohio, in late 2013.
In addition to its professional sports tenants, The Q has hosted a number of intercollegiate sporting events. It has been home to the Mid-American Conference (MAC) Men’s Basketball Tournament since 2000 and the MAC MAC Women’s Basketball Tournament since 2001. “MAC Madness”, as it is known, has become a strong draw for the arena. The men’s semifinal and championship games routinely draw 10,000-15,000 attendees. In addition, Quicken Loans Arena has served as a host for games of the NCAA Men’s Division I Basketball Championship, hosting early round games in 2011 and regional semifinal and final games in 2015. The Q has also hosted games for the NCAA Women’s Division I Basketball Championship, hosting regional semifinals and finals for the 2006 tournament and the Final Four and national championship game of the 2007 tournament.
In 2015, it was announced that arena management and Cleveland State University came to an agreement where select CSU Vikings men’s and women’s basketball games would take place at The Q, while Quicken Loans Arena would essentially take over operations of the Wolstein Center (CSU’s primary home arena), being in charge of promoting and booking events at the venue.
In addition to team sports, The Q has hosted a number of other events, including the 2000 and 2009 U.S. Figure Skating Championships along with professional wrestling broadcasts for Raw and SmackDown, and numerous WWE pay–per–view events:
- SummerSlam (1996) – headlined by Shawn Michaels vs. Vader for the WWF Championship
- No Mercy (1999) – headlined by Triple H vs. Stone Cold Steve Austin for the WWF Championship
- Invasion (2001) – headlined by Team Alliance vs. Team WWF.
- Survivor Series (2004) – headlined by Team Orton vs. Team Triple H
- Unforgiven (2008) – headlined by the first ever Championship Scramble matches.
- TLC: Tables, Ladders and Chairs (2014) – headlined by Bray Wyatt vs. Dean Ambrose in a TLC match.
- Fastlane (2016) – headlined by Brock Lesnar vs. Roman Reigns vs. Dean Ambrose in a Triple Threat match for the #1 contender for the WWE World Heavyweight Championship at WrestleMania 32.
LeBron James gathered almost 20,000 people at the arena on October 29, 2008, for a viewing of Democratic presidential nominee Barack Obama’s 30-minute American Stories, American Solutions television advertisement. It was shown on a large screen above the stage, where Jay-Z later held a free concert.
Quicken Loans Arena was selected in July 2014 as the host site for the 2016 Republican National Convention. The arena hosted the first Republican presidential debate of the 2016 election, aired by Fox News Channel, on August 6, 2015. The convention was held July 18–21, 2016. Records obtained by the Center for Public Integrity show that Comcast, Microsoft, the American Petroleum Institute, Chevron, Koch Companies Public Sector, PhRMA, and other trade and lobby groups, “funded a limited liability company called ‘Friends of the House 2016 LLC’ to pay for “the design and outfitting of an exclusive office, lounge and gathering space, called the ‘cloakroom’, for Republican lawmakers” on the Cleveland Cavaliers practice court Quicken Loans Arena. The Cleveland 2016 Host Committee, who “facilitated construction of the ‘cloakroom” space’, received $923,100 from the Friends of the House 2016 LLC.”
Cleveland-area native Stipe Miocic defended his heavyweight championship at UFC 203, which was held at The Q on September 10, 2016.
DIRECT DIAL NUMBERS:
- **Cavaliers/Quicken Loans Arena Business Office – (216) 420-2000
- Contact a Customer Service Representative – (888) 894-9424 or TDD (855) 416-0373
- Quicken Loans Arena Event Information – (216) 420-2200
- Cavaliers Ticket Plan Information – (800) 820-2287
- Cleveland Monsters Ticket Plan Information – (216) 420-0000
- Banquet and Meeting Facilities – (216) 420-2157
- Cavaliers Team Shop – (216) 420-2955
- Quaker Steak & Lube – (216) 420-2642
- Lost and Found – (216) 420-2359 or email firstname.lastname@example.org
- Address: 1 Center Ct, Cleveland, OH 44115